Returns & Refunds policy

All sales are final from our end. We do not accept returns . Your order can be exchanged within 11 hours from the delivery date.

Exchanges are allowed only when there is a size issue above Rs2999. One of some steps includes a quality check by the team & we reserve the right to decline the request if the product is used/damaged/without tags.

Exchanges are subject to availability, if the desired size is not in stock, you will be offered a store credit/product exchange. Store credit comes with a validity of 50 days.

We provide exchanges only one time, so make sure you are sure of the size. For assistance, we are here to help you.

Exchange charges are ₹250. As we do not have our own delivery service, we rely on third-party delivery partners. The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new products back to your location. As there are two-way charges, we request our customers to pay only for one-way charges.

Exchanged product gets shipped as soon as we receive the returned product. The whole process takes about 7-9 days.

In case of return pick-up, if the area pin-code falls under non-serviceable category, then you will be informed & hence we expect you to send it via your local courier centre. In this case, you will not be charged anything for the exchange process.

Products purchased on any type of sale cannot be exchanged.

In case of a damaged product, we request you to provide an unboxing video, Once verified, We will initiate a return pickup and provide a refund in the form of store credits.

Products purchased on any type of sale cannot be returned or exchanged.

For further queries, feel free to reach us at our

Mail: contact@theformat.in

Phone: +91 7404935733 (12:00pm to 8:00pm)

Instagram: @theformat.in